{"id":30176,"date":"2025-05-14T11:56:50","date_gmt":"2025-05-14T09:56:50","guid":{"rendered":"https:\/\/clinicagirona.cat\/?page_id=30176"},"modified":"2025-05-29T14:05:42","modified_gmt":"2025-05-29T12:05:42","slug":"radiology-help","status":"publish","type":"page","link":"https:\/\/clinicagirona.cat\/en\/ajuda-radiologia\/","title":{"rendered":"Help Centre \u2013 Radiology FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30176\" class=\"elementor elementor-30176\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6cb37a6 e-flex e-con-boxed e-con e-parent\" data-id=\"6cb37a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd38cd7 elementor-widget elementor-widget-n-accordion\" data-id=\"cd38cd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2150\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2150\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> GENERAL ACCESS PROBLEMS TO THE PORTAL <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2150\" class=\"elementor-element elementor-element-692d4f9 e-con-full e-flex e-con e-child\" data-id=\"692d4f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-93a75c0 e-flex e-con-boxed e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2150\" data-id=\"93a75c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2150\" class=\"elementor-element elementor-element-d08d0f5 e-con-full e-flex e-con e-child\" data-id=\"d08d0f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9efad2b elementor-widget elementor-widget-wd_text_block\" data-id=\"9efad2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>If the problem isn't with the username or password, please try closing your internet browser and reopening it (or opening an incognito window), and then accessing the following address:<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2150\" class=\"elementor-element elementor-element-7ee327f e-con-full e-flex e-con e-child\" data-id=\"7ee327f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-915ccb4 elementor-widget elementor-widget-wd_button\" data-id=\"915ccb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-large btn-color-primary btn-full-width btn-icon-pos-left\"  href=\"https:\/\/radiologia.clinicagirona.cat\/portal-client\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tPORTAL CLIENT\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t<span class=\"wd-btn-icon\">\n\t\t\t\t\t\t<svg class=\"wd-icon e-font-icon-svg e-fas-user\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4z\"><\/path><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2151\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2151\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> FORGOT PASSWORD \/ CHANGE PASSWORD <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2151\" class=\"elementor-element elementor-element-827a18f e-con-full e-flex e-con e-child\" data-id=\"827a18f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-707b94c elementor-widget elementor-widget-wd_text_block\" data-id=\"707b94c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Can you use the option <em><strong>\u201cHe's forgotten the password\u201d<\/strong><\/em> Available on the portal, by entering the username you were given on the radiology dashboard. It will send you an email link to reset your password. The new password must contain letters, numbers, and special characters, and be at least 8 characters long.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2152\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2152\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The email with the password hasn't arrived. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2152\" class=\"elementor-element elementor-element-31e9d74 e-con-full e-flex e-con e-child\" data-id=\"31e9d74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c08eab2 elementor-widget elementor-widget-wd_text_block\" data-id=\"c08eab2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Can you use the option <em><strong>\u201cHe's forgotten the password\u201d<\/strong><\/em> Available on the portal, by entering the username you were given on the radiology dashboard. It will send you an email link to reset your password. The new password must contain letters, numbers, and special characters, and be at least 8 characters long.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2153\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2153\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> User blocked <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2153\" class=\"elementor-element elementor-element-95e8622 e-con-full e-flex e-con e-child\" data-id=\"95e8622\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a85e9e elementor-widget elementor-widget-wd_text_block\" data-id=\"7a85e9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>User block\u00a0<strong>is temporary<\/strong>. After a while it unlocks (1 minute).<\/p>\n<p>If you have forgotten your password, you can use the option \u201c<em><strong>He forgotten his password<\/strong><\/em>\u201davailable on the portal. It will send you an email link to reset your password. The new password must contain letters, numbers and special characters, and be at least 8 characters long.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2154\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2154\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I have lost my username \/ I don't have a username <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2154\" class=\"elementor-element elementor-element-19e617e e-con-full e-flex e-con e-child\" data-id=\"19e617e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f33f912 elementor-widget elementor-widget-wd_text_block\" data-id=\"f33f912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>You should have been given a user number at the radiology desk.<\/p>\n<p>However, if you do not have one, you would need to send us a photo of your [identity document] to verify your identity. <strong>Don't know<\/strong>\u00a0of the patient and the\u00a0<strong>the following document completed and signed<\/strong>\u00a0invoking the right\u00a0<strong>access<\/strong>:\u00a0<span style=\"text-decoration: underline;\"><a href=\"\/wp-content\/uploads\/2025\/05\/DRETS_cat.pdf\" target=\"_blank\" rel=\"noopener\">Document in Catalan<\/a><\/span>\u00a0o\u00a0<span style=\"text-decoration: underline;\"><a href=\"\/wp-content\/uploads\/2025\/05\/DRETS_cas.pdf\" target=\"_blank\" rel=\"noopener\">Document in Spanish<\/a><\/span><\/p>\n<ul>\n<li>For MRI scans carried out at Cl\u00ednica Girona:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:informacio@ressonanciagirona.cat\">informacio@ressonanciagirona.cat<\/a><\/span><\/li>\n<li>For MRIs or CT scans performed at Cl\u00ednica Bofill:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:informacio@ressonanciagirona.cat\">informacio@ressonanciagirona.cat<\/a><\/span><\/li>\n<li>For the rest of the radiological tests:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:recepcio.diima@clinicagirona.cat\">recepcio.diima@clinicagirona.cat<\/a><\/span><\/li>\n<\/ul>\n<p>When we receive it, we will reply with the user number.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2155\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2155\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> SHARE OR DOWNLOAD STUDY <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2155\" class=\"elementor-element elementor-element-d018065 e-con-full e-flex e-con e-child\" data-id=\"d018065\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea20220 elementor-widget elementor-widget-wd_text_block\" data-id=\"ea20220\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Please note that if you visit the Cl\u00ednica Girona, your doctor will already have access to the images\/report from their computer system.<\/p>\n<p>In the contrary case, you have different options to share:<\/p>\n<ul>\n<li>Download report: To share the report you can download the report in PDF and print it or send it by email to the doctor with the icon: <img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/desc_informe.jpg\" alt=\"\" \/><\/li>\n<li>Download the images: You will download a ZIP file that you can extract into a folder and copy to a USB stick. <img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/zip-300x97-1.jpg\" alt=\"\" \/><\/li>\n<li>Inside the ZIP archive, you will find an executable file named CDVIEWER.EXE, which is the program for viewing images. Please note that this program only works on Windows. <img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/visor.jpg\" alt=\"\" \/><\/li>\n<li>Another option for sharing is to use the button:\u00a0<img decoding=\"async\" src=\"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/compartir.jpg\" alt=\"\" \/> You will need to enter the doctor's email address and select the duration of the sharing (default is 1 day). Upon sharing, an email will be sent to the doctor with a link to access the test, and an email to you with a PIN, which you will need to give to the doctor.<\/li>\n<li>Another option to share as well with the button\u00a0<img decoding=\"async\" src=\"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/compartir.jpg\" alt=\"\" \/>\u00a0and use the Print option, which generates a sheet you can print, with a QR code to access the study and the printed access PIN. You can also use the Print and Share button, which in addition to the printable sheet, also sends the study access link to the doctor.<\/li>\n<li>One last option to share is for the doctor to access the radiology portal with your username and password.<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2156\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2156\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> SHARED STUDY: I CANNOT OPEN IT OR I DON'T HAVE THE PIN <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2156\" class=\"elementor-element elementor-element-d55e485 e-con-full e-flex e-con e-child\" data-id=\"d55e485\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0016297 elementor-widget elementor-widget-wd_text_block\" data-id=\"0016297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>When a medical study is shared from the portal, an email is sent to the designated recipients (doctors or medical centres) with a direct link to the test in question. For added security, the PIN to access this test is sent to the patient in a separate email, and will therefore need to be manually provided to the doctors or medical centres it has been shared with.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-160b4fc elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"160b4fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"789\" height=\"211\" src=\"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/share_pin.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/share_pin.jpg 789w, https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/share_pin-400x107.jpg 400w, https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/share_pin-768x205.jpg 768w, https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/share_pin-430x115.jpg 430w, https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/share_pin-700x187.jpg 700w, https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/share_pin-150x40.jpg 150w\" sizes=\"(max-width: 789px) 100vw, 789px\" \/>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2157\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2157\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Other problems <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-423ab68 e-con-full e-flex e-con e-child\" data-id=\"423ab68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd661a9 elementor-widget elementor-widget-wd_text_block\" data-id=\"cd661a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>If you still have problems, you can make your query to the following email addresses depending on the test you have taken:<\/p>\n<ul>\n<li>For MRI scans carried out at Cl\u00ednica Girona:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:informacio@ressonanciagirona.cat\">informacio@ressonanciagirona.cat<\/a><\/span><\/li>\n<li>For MRIs or CT scans performed at Cl\u00ednica Bofill:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:informacio@ressonanciagirona.cat\">informacio@ressonanciagirona.cat<\/a><\/span><\/li>\n<li>For the rest of the radiological tests:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:recepcio.diima@clinicagirona.cat\">recepcio.diima@clinicagirona.cat<\/a><\/span><\/li>\n<\/ul>\n<p>Please note that if you visit the Cl\u00ednica Girona, your doctor will already have access to the images\/report from their computer system.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2158\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2158\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Information on Personal Data Protection <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2158\" class=\"elementor-element elementor-element-e3f1477 e-con-full e-flex e-con e-child\" data-id=\"e3f1477\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31cdadd elementor-widget elementor-widget-wd_text_block\" data-id=\"31cdadd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Cl\u00ednica Girona, as Controller, in compliance with Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, hereinafter GDPR, informs you that the processing of your data will be to guarantee the registration and monitoring of medical-health treatment provided at the centre; ensure the continuity of care between different health and social services; facilitate the necessary information for the correct billing of the cost of services provided, complete your clinical history at the centre, and implement the clinical history coordination mechanisms that are developed.<\/p>\n<p>This information will be used by the administrative services and services directly linked to healthcare assistance within our organisation and the Cl\u00ednica Girona Group, each within their respective competencies. It may be transmitted, in whole or in part, to official public and private bodies which, for legal reasons or material necessity, must access the data for the purpose of the correct provision of medical-healthcare assistance and its subsequent funding.<\/p>\n<p>Likewise, the centre informs you that it participates in the Shared Clinical History of Catalonia. The data of patients receiving care at this centre may be integrated into the Shared Clinical History of Catalonia, in accordance with legal requirements and following the guidelines of the Department of Health of the Generalitat de Catalunya, which is responsible for this file.<\/p>\n<p>The data provided will not be transferred to a third country or international organisation under any circumstances. The data provided will be kept in accordance with the health legislation in force at any given time, currently Law 16\/2010 on information rights concerning health and patient autonomy, and clinical documentation, which provides for a period of fifteen years from the date of discharge for each care process in relation to relevant documentation and a period of five years for the rest.<\/p>\n<p>You are responsible for the accuracy and correctness of the data you provide to us and have the right to exercise your rights of access, rectification, erasure, restriction of processing, data portability, and objection to your data in accordance with data protection regulations. To exercise these rights, you must send us a photo of <strong>Don't know<\/strong>\u00a0of the patient and the\u00a0<strong>the following document completed and signed<\/strong>\u00a0Exercising the right\u00a0<span style=\"text-decoration: underline;\"><a href=\"\/wp-content\/uploads\/2025\/05\/DRETS_cat.pdf\" target=\"_blank\" rel=\"noopener\">Document in Catalan<\/a><\/span>\u00a0o\u00a0<span style=\"text-decoration: underline;\"><a href=\"\/wp-content\/uploads\/2025\/05\/DRETS_cas.pdf\" target=\"_blank\" rel=\"noopener\">Document in Spanish<\/a><\/span><\/p>\n<ul>\n<li>For MRI scans carried out at Cl\u00ednica Girona:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:informacio@ressonanciagirona.cat\">informacio@ressonanciagirona.cat<\/a><\/span><\/li>\n<li>For MRIs or CT scans performed at Cl\u00ednica Bofill:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:informacio@ressonanciagirona.cat\">informacio@ressonanciagirona.cat<\/a><\/span><\/li>\n<li>For the rest of the radiological tests:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:recepcio.diima@clinicagirona.cat\">recepcio.diima@clinicagirona.cat<\/a><\/span><\/li>\n<\/ul>\n<p>Likewise, you are informed of your right to, in the event of disagreeing with the processing carried out by our Entity or considering your rights to have been violated, lodge a complaint at any time with the Catalan Data Protection Authority.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>PROBLEMS ACCESSING THE PORTAL\nIf the problem isn't with your username or password, please try<\/p>","protected":false},"author":1,"featured_media":32060,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30176","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centre d&#039;Ajuda - FAQs radiologia - Cl\u00ednica Girona<\/title>\n<meta name=\"description\" content=\"Necessites ajuda amb el portal de radiologia de la Cl\u00ednica Girona? Troba respostes a les preguntes m\u00e9s freq\u00fcents, instruccions per accedir als teus resultats i contacte amb el nostre equip de suport.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/clinicagirona.cat\/en\/radiology-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centre d&#039;Ajuda - FAQs radiologia - Cl\u00ednica Girona\" \/>\n<meta property=\"og:description\" content=\"Necessites ajuda amb el portal de radiologia de la Cl\u00ednica Girona? Troba respostes a les preguntes m\u00e9s freq\u00fcents, instruccions per accedir als teus resultats i contacte amb el nostre equip de suport.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/clinicagirona.cat\/en\/radiology-help\/\" \/>\n<meta property=\"og:site_name\" content=\"Cl\u00ednica Girona\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/clinicagirona\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-29T12:05:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/Neurocirurgia-banner-.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/ajuda-radiologia\\\/\",\"url\":\"https:\\\/\\\/clinicagirona.cat\\\/ajuda-radiologia\\\/\",\"name\":\"Centre d'Ajuda - FAQs radiologia - Cl\u00ednica Girona\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/ajuda-radiologia\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/ajuda-radiologia\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/clinicagirona.cat\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Neurocirurgia-banner-.jpg\",\"datePublished\":\"2025-05-14T09:56:50+00:00\",\"dateModified\":\"2025-05-29T12:05:42+00:00\",\"description\":\"Necessites ajuda amb el portal de radiologia de la Cl\u00ednica Girona? Troba respostes a les preguntes m\u00e9s freq\u00fcents, instruccions per accedir als teus resultats i contacte amb el nostre equip de suport.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/ajuda-radiologia\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/clinicagirona.cat\\\/ajuda-radiologia\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/ajuda-radiologia\\\/#primaryimage\",\"url\":\"https:\\\/\\\/clinicagirona.cat\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Neurocirurgia-banner-.jpg\",\"contentUrl\":\"https:\\\/\\\/clinicagirona.cat\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Neurocirurgia-banner-.jpg\",\"width\":900,\"height\":600,\"caption\":\"Metge analitzant radiografies d'un pacient\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/ajuda-radiologia\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inici\",\"item\":\"https:\\\/\\\/clinicagirona.cat\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Centre d&#8217;Ajuda &#8211; FAQs radiologia\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/#website\",\"url\":\"https:\\\/\\\/clinicagirona.cat\\\/\",\"name\":\"Cl\u00ednica Girona\",\"description\":\"Cuidem la teva salut, et cuidem a tu\",\"publisher\":{\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/clinicagirona.cat\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/#organization\",\"name\":\"Cl\u00ednica Girona\",\"url\":\"https:\\\/\\\/clinicagirona.cat\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/clinicagirona.cat\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/clinica-girona-logo-quadrat.jpg\",\"contentUrl\":\"https:\\\/\\\/clinicagirona.cat\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/clinica-girona-logo-quadrat.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"Cl\u00ednica Girona\"},\"image\":{\"@id\":\"https:\\\/\\\/clinicagirona.cat\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"http:\\\/\\\/www.facebook.com\\\/clinicagirona\",\"https:\\\/\\\/www.instagram.com\\\/clinicagirona\\\/\",\"http:\\\/\\\/www.youtube.com\\\/clinicagirona\",\"http:\\\/\\\/www.linkedin.com\\\/in\\\/clnica-girona-130222b6\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Help Centre - Radiology FAQs - Girona Clinic","description":"Do you need help with the Cl\u00ednica Girona radiology portal? Find answers to frequently asked questions, instructions for accessing your results, and contact information for our support team.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/clinicagirona.cat\/en\/radiology-help\/","og_locale":"en_GB","og_type":"article","og_title":"Centre d'Ajuda - FAQs radiologia - Cl\u00ednica Girona","og_description":"Necessites ajuda amb el portal de radiologia de la Cl\u00ednica Girona? Troba respostes a les preguntes m\u00e9s freq\u00fcents, instruccions per accedir als teus resultats i contacte amb el nostre equip de suport.","og_url":"https:\/\/clinicagirona.cat\/en\/radiology-help\/","og_site_name":"Cl\u00ednica Girona","article_publisher":"http:\/\/www.facebook.com\/clinicagirona","article_modified_time":"2025-05-29T12:05:42+00:00","og_image":[{"width":900,"height":600,"url":"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/Neurocirurgia-banner-.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"16 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/clinicagirona.cat\/ajuda-radiologia\/","url":"https:\/\/clinicagirona.cat\/ajuda-radiologia\/","name":"Help Centre - Radiology FAQs - Girona Clinic","isPartOf":{"@id":"https:\/\/clinicagirona.cat\/#website"},"primaryImageOfPage":{"@id":"https:\/\/clinicagirona.cat\/ajuda-radiologia\/#primaryimage"},"image":{"@id":"https:\/\/clinicagirona.cat\/ajuda-radiologia\/#primaryimage"},"thumbnailUrl":"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/Neurocirurgia-banner-.jpg","datePublished":"2025-05-14T09:56:50+00:00","dateModified":"2025-05-29T12:05:42+00:00","description":"Do you need help with the Cl\u00ednica Girona radiology portal? Find answers to frequently asked questions, instructions for accessing your results, and contact information for our support team.","breadcrumb":{"@id":"https:\/\/clinicagirona.cat\/ajuda-radiologia\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/clinicagirona.cat\/ajuda-radiologia\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/clinicagirona.cat\/ajuda-radiologia\/#primaryimage","url":"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/Neurocirurgia-banner-.jpg","contentUrl":"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2025\/05\/Neurocirurgia-banner-.jpg","width":900,"height":600,"caption":"Metge analitzant radiografies d'un pacient"},{"@type":"BreadcrumbList","@id":"https:\/\/clinicagirona.cat\/ajuda-radiologia\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inici","item":"https:\/\/clinicagirona.cat\/"},{"@type":"ListItem","position":2,"name":"Centre d&#8217;Ajuda &#8211; FAQs radiologia"}]},{"@type":"WebSite","@id":"https:\/\/clinicagirona.cat\/#website","url":"https:\/\/clinicagirona.cat\/","name":"Cl\u00ednica Girona","description":"We look after your health, we look after you","publisher":{"@id":"https:\/\/clinicagirona.cat\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/clinicagirona.cat\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/clinicagirona.cat\/#organization","name":"Cl\u00ednica Girona","url":"https:\/\/clinicagirona.cat\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/clinicagirona.cat\/#\/schema\/logo\/image\/","url":"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2026\/04\/clinica-girona-logo-quadrat.jpg","contentUrl":"https:\/\/clinicagirona.cat\/wp-content\/uploads\/2026\/04\/clinica-girona-logo-quadrat.jpg","width":1000,"height":1000,"caption":"Cl\u00ednica Girona"},"image":{"@id":"https:\/\/clinicagirona.cat\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/www.facebook.com\/clinicagirona","https:\/\/www.instagram.com\/clinicagirona\/","http:\/\/www.youtube.com\/clinicagirona","http:\/\/www.linkedin.com\/in\/clnica-girona-130222b6\/"]}]}},"_links":{"self":[{"href":"https:\/\/clinicagirona.cat\/en\/wp-json\/wp\/v2\/pages\/30176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clinicagirona.cat\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clinicagirona.cat\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clinicagirona.cat\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clinicagirona.cat\/en\/wp-json\/wp\/v2\/comments?post=30176"}],"version-history":[{"count":43,"href":"https:\/\/clinicagirona.cat\/en\/wp-json\/wp\/v2\/pages\/30176\/revisions"}],"predecessor-version":[{"id":30626,"href":"https:\/\/clinicagirona.cat\/en\/wp-json\/wp\/v2\/pages\/30176\/revisions\/30626"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/clinicagirona.cat\/en\/wp-json\/wp\/v2\/media\/32060"}],"wp:attachment":[{"href":"https:\/\/clinicagirona.cat\/en\/wp-json\/wp\/v2\/media?parent=30176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}