Accessibility encompasses all situations that may affect a user's ability to interact with their environment, including visual, auditory, speech, cognitive, neurological, and physical.
We have followed the recommendations of the Generalitat de Catalunya, based on the Home Office Digital, Data and Technology, United Kingdom to apply the following accessibility measures:
For users with anxiety:
- Allow users enough time to complete an action
- Here's what happens after completing a service: * **The service is officially finished:** Your contract or agreement for that specific service has come to an end. * **Payment is typically settled:** You'll usually need to pay for the service provided, unless it was a free service or already paid for. * **You might receive an invoice:** If payment is due, you'll likely get an invoice detailing the costs. * **There might be a handover or sign-off:** Depending on the service, there could be a formal process where you confirm the service has been completed to your satisfaction. * **Follow-up actions may occur:** * **For repairs or maintenance:** The item should be in working order, and you might be advised on future care. * **For professional services (like legal or consulting):** You'll receive reports, advice, or any agreed-upon deliverables. * **For subscriptions or contracts:** The service stops, and you may need to take action if you wish to renew or switch elsewhere. * **You might be asked for feedback:** Companies often request reviews or feedback to improve their services. * **Warranties or guarantees may come into effect:** If the service included a warranty, it typically starts after completion. * **The provider moves on to the next task/client:** Once the service is done and settled, the provider will usually focus on their next commitment.
- Highlight the most important information
- Guide users at every step
- Allow users to validate responses before sending them
For users on the autistic spectrum:
- Use basic colours
- Write in natural language
- Use simple sentences and make lists
- Descriptive buttons
- Build simple and cohesive designs
For deaf or hard of hearing users:
- Write in natural language
- Subtitles or transcribe videos
- Utilise une conception linéaire et logique
- Separate the content with sub-sections, images, and videos
- To ask users which channel they wish to communicate through
For users with dyslexia:
- Use supporting images and diagrams in the text
- Align the text to the left and maintain a consistent design
- Produce materials in other formats (e.g. audio or video)
- Create short, clear, and simple content
- Maintain a contrast between the text and the background
For visually impaired users
- Use contrasting colours and a readable text size
- Publish all the information on the web
- Combine colours, shapes and text
- Contextualise the buttons and notifications
For users with physical or motor disabilities
- Apply a large text size to buttons that perform actions
- Allocate space for each field
- Design for keyboard or voice interfaces
- Designing for touchscreens and mobile
- Facilitate direct access
For screen reader users:
- Describe the images and transcribe the videos
- Create a linear and logical design
- Use descriptive links
Contrast colour in mid-text
The website allows for the customisation of colour contrast, which enables the display to be adapted to individual preferences or specific visual needs, and text size, facilitating reading and ensuring a more comfortable and inclusive online experience.
Idioms
This website incorporates a language selector that offers a wide range of options. This way, users can choose the language with which they feel most comfortable to browse and consume the content, enriching their experience and facilitating access to information.
Links
To improve immediate identification of interactive elements, the website has implemented the automatic underlining of links. This feature removes the need for users to hover their cursor over every word in the text.
